Shop Information

Shop Overview Payment Methods Shipping Option Return Policy Leave us a Message

Green House Ingredient Sdn Bhd (Green House) was established in 2003 with the main goal of delivering bakery ingredients and quality custom made flavours and colours for the food industry. Our main office is located in Serdang, Selangor, Malaysia. Our directors have a combined experience of 15 years in the flavouring industry and it is with their expertise that Greenhouse has grown within a short time to be the leading flavouring supplier for the food industry in Malaysia.

All our flavours are produced according to the quality standard at Malaysia food legislation and Jabatan Kemajuan Islam Malaysia ( JAKIM ). Apart from that, we also supply flavours that comply with the National Requirement of specific countries like Singapore, Brunei, Thailand, Vietnam, Myanmar, Indonesia.

Green House Ingredient Sdn Bhd

Lot 5066 & 5067, Jalan 18/64, Taman Sri Serdang, 43300 Selangor, Malaysia.

Tel: +603-8943 5068
Fax: +603-8941 5066
Email: greenhouseflavour@gmail.com, connie@greenhouse.net.my

Website: http://www.greenhouse.net.my

NEWPAGES Premium Profile: https://greenhouse.newpages.com.my

NEWSTORE Profile: http://greenhouse.newstore.my

Payment Methods

Online Fund Transfer / Cash or Cheque Deposit / ATM

Payment Options:

Online E-Banking fund transfer
Cash/Cheque deposit at bank branches
Cash deposit terminal
Cheque deposit machine
ATM

Please bank in the purchased amount into the bank account listed below within 3 days:
Bank: Public Bank
Recipient Name: GREEN HOUSE INGREDIENT SDN BHD
Account No.: 3992935707

After payment made, you MUST send us the copy of payment slip by

Fax to +603-8941 5066, or
Email to connie@greenhouse.net.my or
WhatsApp to 012-305 9380 with Online ID number or
Go to www.newstore.my/en/my_purchases.html then click the update payment button to update your payment information to us. For guest can go to www.newstore.my/en/order_status.html

Please stated,
Order No.:
Bank:
Account No.:
Transaction Date:
Transaction Amount:

Note:
Please allow 2 extra working days for order processing if your payment method is Bank Cheque or Interbank Fund Transfer. The Order will be cancelled without any notice if the payment process not completed within 7 working days.

Shipping Option

Shipping Charges

Peninsular Malaysia (first 0.5kg - RM7.00, every next 0.5kg - RM3.00)
Shipping Fee: 1st 500g charge RM 7, subsequence 500g charge RM 3
Sabah & Sarawak (first 0.5kg - RM10.00, every next 0.5kg - RM4.00)
Shipping fee: 1st 500g charge RM 10, subsequence 500g charge RM 4
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Shipping method and policy

1. All products will be shipped through courier service Pos Laju.

2. Shipping fees may vary based on location such as Sabah, Sarawak or International.

3. You are responsible for any loss or damage during shipment.

4. The actual shipping fee can differ according to product weight, quantity or selected options. (Please check product weight in product description to estimate actual shipping fee.)

5. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order.

6. Shipping will only process on business day. Business day mean by Monday to Friday, not include public holidays.

7. Shipping times are estimates 1-2 weeks worldwide and start from the date of shipping.

8. Shipping times are to be used as a guide only and are subjected to the acceptance and approval of your order.

9. Date of shipment may vary due to carrier shipping practices, delivery location, method of delivery, and the items order.

10. Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will display.

11. Additional shipping charges may apply to remote areas or large heavy items. You will be advised of any charges o the checkout page.

12. If you have any question about the delivery and shipment or your order, please contact Customer Support at 03 8943 5068.

Return Policy

Exchange Policies

1. Item purchased are non-refundable and non-exchangeable, unless the product you received is wrong item or expired you can request to exchange. Please contact Customer Support at 03-8949 5068 / Whatapps +6012-3059 380 / Email to greenhouseflavour@gmail.com.

2. Exchange can only be requested within 10 days after you receive the items.

3. Please provide the reason carefully and explain the reason or attach picture. If the information you provided is not genuine or insufficient, as well as in the event where the Exchange request product fail to meet the exchange policy
, we have all the tight to reject your requested.

4. Exchange process requires buyers to ship the received product in the same condition as when it first arrived, together with other free gifts or item provided if any.

5. Once you ship your product back, you can provide your tracking number and details via email / Whatsapp +6012-3059380. This will help your ‘Exchange’ process to be completed more quickly.

6. If your ‘Exchange’ request has been already approved, you can’t withdraw request.

7. Pack the item(s) to return and ship it back to the seller within 3 days from the date your return request was approved.
8. The customer will need to bear the return shipping fee when returning items to us.

9. For more information, please contact Customer Support at 03 8949 5068/ Whatapps +60123059380 / Email to greenhouseflavour@gmail.com.

“Should you have any problems regarding to the order or cancellation, please contact : Elaine 012 3059380”

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Please fill in and submit the form if do have any inquiry.

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